FAQ's Watches |
FAQ's Jewellery
FAQ's Watches
Question
DO YOU HAVE A STORE/SHOWROOM?
Answer
Luxurytime.co.za is an online company only, we do not have a showroom. We only have an call answering service and admin office.
Question
CAN I VIEW THE WATCHES BEFORE I BUY?
Answer
It is not possible to view any of our watches before you buy, we can however mail you more photos of the
watch you are interested in. If you see a watch on our website that you are interested in, why not go
into any authorised dealer that sells that watch and have a look at it there, and then place the order through luxurytime and get the exact watch at a great discount.
Question
ARE YOUR WATCHES AUTHENTIC?
Answer
All our watches on our website are 100% authentic exactly like you would buy from any high end jewellery store.
Question
I AM SKEPTICAL OF BUYING JEWELRY ON THE INTERNET. WHAT ASSURANCES CAN YOU GIVE ME?
Answer
The best advice we can give you is to check our background record on selling over the internet in
different web platforms example Bid or buy. We have been trading online since 2002 ,
customer satisfaction is our number one priority! Every product we sell comes with after
sales support and gaurantees, once you buy from luxurytime we will treat you like a family
member,and assist you in every possible way!
Question
I live outside South Africa can I order fromLuxuryTime.co.za?
Answer
Sure, LuxuryTime sells many watches to customers outside of South Africa, and we will assist
you where necessary in placing an order.
Question
How do I place an order?
Answer
Customers can use the above payment methods and as soon as funds are cleared the watch will be shipped customers can contact LuxuryTime via phone, email or fax for any help when placing an order.
Question
What methods of payments do you accept?
Answer
Credit Card:
VISA, MasterCard, Diners Club and American Express. At this stage LuxuryTime does not offer an online credit card processing facility on our site, Due to the high value of most of the watches, and to protect LuxuryTime and our valued customers against any fraudulent transactions. All credit card transactions that will go through wappoint will carry a 5% transaction charge.
It is still possible to pay with any of the above credit cards? As soon as you place an order on the site a invoice will be sent to you, you will be able to pay immediately with any of the above credit cards. This is a 100% secure form of payment and protect the buyer as well as LuxuryTime against any fraudsters, Paypal is used in more than 30 countries worldwide and our customers can rest assure that all their details are safe, Paypal servers is secured by 128bit SSL encryption.- We also accept electronic bank transfers from international customers, EFT. (Wire transfers)
Transfers can be made to the following account.
Banking Details:
Bank: Nedbank
Account name: Luxurytime
Account number: 1697101135
Branch code: 136305
Question
What currency does LuxuryTime charge in?
Answer
All charges will be charged in South African Rand and USD -. Currency
rates - go to
www.xe.com for an up to date
currency converter.
Question
How much does shipping cost?
Answer
FREE international shipping on all orders, fully insured.
Question
How do you ship the watch?
Answer
We ship via RAM Hand to Hand Couriers for most international shipments. All
packages are shipped in a well-secured box. All watches shipped are insured for its full
value - this way if a package is lost/stolen en-route to its destination, we can ship out
a new watch or refund your money.
All of our watches are covered by an independent
3rd party insurance company. Track your parcel at
www.ramint.co.za.
Question
Who is responsible for the customs, duties, VAT charges & any other
charges along the way?
Answer
LuxuryTime will charge you for the actual watch & shipping charges only.
All other charges (such as taxes, duties & V.A.T.) are the sole responsibility
of the customer. Usually you will have to pay these additional charges to the
delivery driver or your Customs Department may bill you.
Question
What "other" charges will pop up along the way?
Answer
In certain countries you will be charged import duties & taxes. In many countries
you may be charged V.A.T. (or G.S.T.). Since these charges vary from country to
country & from watch to watch, please check with you customs department to
verify the estimated charges.
Question
How do I contact you?
Answer
You can contact us in one of three ways:
1. Tel
Local (South Africa): 086 100 1252 (08:00 – 19:00 CAT, CET)
International: +27 (0)82 877 9308 for international customers in different time zones
2. Fax
Local (South Africa): 086 551 7427
International: +27 (0)86 551 7427
3. Email
Enquiries: info@luxurytime.co.za
All faxes and emails will be answered within 24HRS.
Question
Can I return the watch if I don't like it?
Answer
Same Return Policy applies.