Terms and Conditions

Detailed description of goods and/or services

Luxury Time is a business in the jewelry industry that specializes in the buying and selling of high end watches. 

Delivery policy

Subject to availability and receipt of payment, requests will be processed within 1-2 business days and delivery confirmed by way of email with the courier tracking number and estimate delivery date.

 

Return and Refunds policy

The provision of goods and services by Luxury Time is subject to availability. In cases of unavailability, Luxury Time will refund the client in full within 30 days. Cancellation of orders by the client will attract a 3 % administration fee.

Luxury Time warrants all watches to be brand new, genuine and free of defects. Every watch description states the warranty period & if the watch warranty is covered by Luxury Time or manufacturer. Some watches will come with an International warranty card.
Luxury Time generally offers a 2 (two)-year warranty from the date of purchase - unless stated otherwise. The warranty covers malfunctions due to manufacturing & material defects, battery replacement & water resistance under regular use within the manufacturer specifications.

The warranty does not cover damages such as scratches, finish, crystals or glass, leather or f abric straps, damage due to excessive wear & tear, damage resulting from wear under conditions exceeding the watch manufacturer's water resistance limitations & damage due to physical and/or accidental abuse.

All warranty repairs must be handled directly through Luxury Time Watches opened or repaired by any other source will void all warranties. Luxury Time will cover all parts and labour or replace the watch at our discretion within the warranty period.

All warranty returns must have a Return Authorization No. (RA#). Please call +27 (0)82 877 9308 or +27 (0)86 184 6372 prior to return for RA#. This number must be displayed on the outside of the box. A watch returned without authorization will be refused.

The customer must cover shipping & insurance costs for warranty returns to Luxury Time. Returns must be shipped via traceable courier, e.g. RAM Hand to hand courier services. Return shipment must be pre-paid and fully insured. Collect shipping will be refused. In case of loss or damages, customer is liable.

Luxury Time specializes in the sale of brand new and 100% authentic watches only. We cannot sell watches that have been worn or are out of style. Therefore we have set a fair yet firm policy regarding returns.

We accept returns within 7 days of customers' receipt of product.

WATCHES MUST BE RETURNED TO US IN BRAND NEW CONDITION WITH ALL PROTECTIVE PLASTICS/TAPE, HANGTAGS & ACCESSORIES INTACT. UNTIL YOU ARE POSITIVE YOU WILL BE KEEPING THE WATCH, DO NOT WEAR IT. IT IS ALMOST IMPOSSIBLE FOR A WATCH TO BE WORN, EVEN FOR A SHORT PERIOD OF TIME, AND FOR THE WATCH NOT TO BE BLEMISHED OR SCRATCHED IN ANY WAY. NOTE WE WILL CARRY THE FULL COSTS OF THE RETURN OF THE WATCH, IF THE PROBLEM IS REPORTED WITHIN 24HRS OF DELIVERY.

  • All returns must have a Return Authorization No. (RA#). Please call 012 940 1055 prior to return for RA#. This number must be displayed on the outside of the box; this will expedite your return. A watch returned without authorization will be refused.

  • Do not have the bracelet sized (links removed).

  • All products must be returned with original packaging, manuals, protective tape & hang tags etc.

  • Returns will be credited in full minus a 3% restocking fee and original shipping & insurance charges (Shipping Charges - Free delivery throughout South Africa Delivery can take from 2 to 7 days, depending on the availability of stock. Next business day delivery is also available; Customers will be notified within 24Hrs when the watch will be delivered. An order tracking number will also be issued so that all parcels can be tracked 24Hrs a day. Trace your parcel at www.ramint.co.za

  • Restocking charges are waived on an exchange.

  • Credit will be issued in the same form as payment received.

  • Returns must be shipped via traceable courier, e.g. RAM Hand to hand courier services. Return shipment must be pre-paid and fully insured for the amount you expect credit. Collect shipping will be refused. In case of loss or damages, customer is liable.

  • Once you have been issued a RA#, you must ship the watch back so that we receive it within 7 days of us issuing the RA#.

IMPORTANT - It is very hard for us to change/swop a watch that you have ordered from us if you don’t like it, if you see a watch on our site that you like, and have not seen it before, please go into a jewellery store and have a look at it there. You will also note that allot of the watches we sell is not available here in South Africa, so please make 100% sure you want the watch before placing an order. We believe that the above conditions are reasonable, fair and quite simple to adhere. If for some reason one or multiple conditions cannot be met, please call and we will try to help you as our valued customer, BUT you must call before and receive authorization.

 

Customer Privacy policy

Luxury Time shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, "personal information" shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from:

http://www.polity.org.za/attachment.php?aa_id=3569.

Payment options accepted

Payment may be made via Visa, MasterCard, Diners or American Express Cards or by bank transfer into the Luxury Time bank account, the details of which will be provided on request.

Card acquiring and security

Card transactions will be acquired for Luxury Time via PayGate (Pty) Ltd who are the approved payment gateway for all South African

Acquiring Banks. PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no Card details are stored on the website. Users may go to www.paygate.co.za to view their security certificate and security policy.

Customer details separate from card details

Customer details will be stored by Luxury Time separately from card details which are entered by the client on PayGate’s secure site. For more detail on PayGate refer to www.paygate.co.za.

Merchant Outlet country and transaction currency

The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction currency is

South African Rand (ZAR).

Responsibility

Luxury Time takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website,

customer service and support, dispute resolution and delivery of goods.

Country of domicile

This website is governed by the laws of South Africa and Luxury Time chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature.

Variation

Luxury Time may, in its sole discretion, change this agreement or any part thereof at any time without notice.

Company information

This website is run by Luxury Time Watches close corporation based in South Africa trading as Luxury Time and with registration number 2008/ 169993/ 23.

Luxury Time contact details

Company Physical Address:

Corner Garsfontein & Corby Avenue
Menlyn Corporate Park
Pretoria
South Africa

Email:
info@luxurytime.co.za

Telephone:

012 940 1055