Terms of Service
A detailed description of goods and/or services:
Luxurytime is a business in the jewelry industry that specializes in the buying and selling of high-end watches.
Delivery policy:
Subject to availability and receipt of payment, requests will be processed within 1-2 business days and delivery confirmed by way of email with the courier tracking number and estimate delivery date.
Return and Refunds policy:
The provision of goods and services by Luxurytime is subject to availability. In cases of unavailability, Luxurytime will refund the client in full within 30 days. Cancellation of orders by the client will attract a 3 % administration fee.
PLEASE NOTE WHEN WE ENGRAVE A WATCH UPON A CLIENTS REQUEST WE CAN'T OFFER ANY REFUNDS OR BUY BACKS.
Luxurytime warrants all watches to be, genuine and free of defects. Every watch description states the warranty period & if the watch warranty is covered by Luxurytime. Some watches will come with an International warranty card.
Luxurytime generally offers a 3-year warranty from the date of purchase on New Watches and a 1-year warranty from the date of purchase on Pre-Onwed Watches - unless stated otherwise. The warranty covers malfunctions due to manufacturing & material defects, battery replacement & water resistance under regular use within the manufacturer specifications.
When a watch is sold new/unworn or pre-owned and is supplied with the manufacturer warranty , the balance of the factory warranty will remain in place depending on activation date. If no balance on international warranty left the Luxurytime Warranty will be in effect (Warranty will be in the description of each watch)
The warranty does not cover damages such as scratches, finish, crystals or glass, leather or fabric straps, damage due to excessive wear & tear, damage resulting from wear under conditions exceeding the watch manufacturer's water resistance limitations & damage due to physical and/or accidental abuse.
All warranty repairs must be handled directly through LUXURYTIME Watches opened or repaired by any other source will void the LUXURYTIME warranty. Luxurytime will cover all parts and labour or replace the watch at our discretion within the warranty period.
All warranty returns must have a Return Authorization No. (RA#). Please call 012 940 1055 prior to return for RA#. This number must be displayed on the outside of the box. A watch returned without authorization will be refused.
The customer must cover shipping & insurance costs for warranty returns to Luxurytime. Returns must be shipped via traceable courier, e.g. FedEx and The Courier Guy services. Return shipment must be pre-paid and fully insured. Collect shipping will be refused. In case of loss or damages, the customer is liable.
Luxurytime specializes in the sale of UNWORN, PRE-OWNED and 100% authentic watches only. We cannot sell watches that have been worn or are out of style. Therefore we have set a fair yet firm policy regarding returns.
We accept returns within 7 days of customers' receipt of the product.
WATCHES MUST BE RETURNED TO US IN UNWORN CONDITION WITH ALL PROTECTIVE PLASTICS/TAPE, HANGTAGS & ACCESSORIES INTACT. UNTIL YOU ARE POSITIVE YOU WILL BE KEEPING THE WATCH, DO NOT WEAR IT. IT IS ALMOST IMPOSSIBLE FOR A WATCH TO BE WORN, EVEN FOR A SHORT PERIOD OF TIME, AND FOR THE WATCH NOT TO BE BLEMISHED OR SCRATCHED IN ANY WAY. NOTE WE WILL CARRY THE FULL COSTS OF THE RETURN OF THE WATCH, IF THE PROBLEM IS REPORTED WITHIN 24HRS OF DELIVERY.
All returns must have a Return Authorization No. (RA#). Please call 012 940 1055 prior to return for RA#. This number must be displayed on the outside of the box; this will expedite your return. A watch returned without authorization will be refused.
Do not have the bracelet sized (links removed).
All products must be returned with original packaging, manuals, protective tape & hangtags, etc.
Returns will be credited in full minus a 4% restocking fee and original shipping & insurance charges (Shipping Charges - Free delivery throughout South Africa Delivery can take from 2 to 7 days, depending on the availability of stock. Next business day delivery is also available; Customers will be notified within 24Hrs when the watch will be delivered. An order tracking number will also be issued so that all parcels can be tracked 24Hrs a day.
Restocking charges are waived on an exchange.
Credit will be issued in the same form as payment received.
Returns must be shipped via traceable courier, e.g. RAM Hand to hand courier services. Return shipment must be pre-paid and fully insured for the amount you expect credit. Collect shipping will be refused. In case of loss or damages, the customer is liable.
Once you have been issued an RA#, you must ship the watch back so that we receive it within 7 days of us issuing the RA#.
Customer Privacy policy:
Luxurytime shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, "personal information" shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from:
http://www.polity.org.za/attachment.php?aa_id=3569.
Payment options accepted:
Payment may be made via Visa, MasterCard, or by bank transfer into the Luxurytime bank account, the details of which will be provided on request.
Card acquiring and security:
Card transactions will be acquired for Luxurytime via PayGate (Pty) Ltd who are the approved payment gateway for all South African
Acquiring Banks. PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no Card details are stored on the website. Users may go to www.paygate.co.za to view their security certificate and security policy.
Customer details separate from card details:
Customer details will be stored by Luxurytime separately from card details which are entered by the client on PayGate’s secure site. For more detail on PayGate refer to www.paygate.co.za.
Merchant Outlet country and transaction currency:
The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction currency is
South African Rand (ZAR).
Responsibility:
Luxurytime takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website,
customer service and support, dispute resolution and delivery of goods.
Country of domicile
This website is governed by the laws of South Africa and Luxury Time chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature.
Variation:
Luxurytime may, in its sole discretion, change this agreement or any part thereof at any time without notice.
Company information:
This website is run by Luxurytime Watches (PTY) LTD based in South Africa trading as Luxury Time and with Registration number: 2022/587750/07
Luxury Time contact details:
Company Physical Address:
Corner Garsfontein & Corby Avenue
Menlyn Corporate Park
Pretoria
South Africa
Email: info@luxurytime.co.za
Telephone: 012 940 1055