All our new watches come with a 24-month Luxurytime warranty from the date of sale.
All our pre-owned watches come with a 12-month Luxurytime warranty from the date of sale.
Luxurytime warrants all watches to be brand new, genuine and free of defects. Every watch description states the warranty period & if the watch warranty is covered by Luxurytime or manufacturer. Some watches will come with an International warranty card.
Luxurytime generally offers a 2 (two)-year warranty from the date of purchase - unless stated otherwise. The warranty covers malfunctions due to manufacturing & material defects, battery replacement & water resistance under regular use within the manufacturer specifications.
The warranty does not cover damages such as scratches, finish, crystals or glass, leather or f abric straps, damage due to excessive wear & tear, damage resulting from wear under conditions exceeding the watch manufacturer's water resistance limitations & damage due to physical and/or accidental abuse.
All warranty repairs must be handled directly through Luxurytime Watches opened or repaired by any other source will void all warranties. Luxurytime will cover all parts and labour or replace the watch at our discretion within the warranty period.
All warranty returns must have a Return Authorization No. (RA#). Please call 012 940 1055 prior to return for RA#. This number must be displayed on the outside of the box. A watch returned without authorization will be refused.
The customer must cover shipping & insurance costs for warranty returns to Luxurytime. Returns must be shipped via traceable courier, e.g. RAM Hand to hand courier services. Return shipment must be pre-paid and fully insured. Collect shipping will be refused. In case of loss or damages, customer is liable.
Repair Return Address:
Please phone us on 012 940 1055
In some circumstances Luxurytime, is able to pass along a dealer stamped warranty card, in which case the watch will be covered by the manufacturers stated warranty.
When the manufacturer’s warranty is included with the watch, warranty service shall be handled directly between the consumer and the manufacturer. The watch will include a manufacturer’s original endorsed warranty card.
The Luxurytime warranty will not be in effect if the watch supplied to you comes with the original manufacturer warranty.
The Luxurytime Guarantee For New/Unworn Watches
Luxurytime guarantees all new/unworn watches sold through our website to be 100% genuine and in brand new/unworn condition. The watches will be delivered in the original box and will include all papers EXCLUDING the warranty card/book. In some cases we will be able to include the manufacturer’s warranty card/book; in those circumstances we will clearly display “ALL PAPERS INCLUDED”.
Every watch manufacturer engraves/stamps an individual and unique serial number on each of their watches for identification purposes. Luxurytime guarantees that each watch it sells will bear the original manufacturer’s serial number, intact and unaltered.
Luxurytime is NOT an authorized dealer of any brand watch we sell. We source our watches from authorized dealers, distributors and other reliable sources. We do not source the watches we offer from unreliable or questionable sources. Watch manufacturers would like their products sold to the end-user via their designated authorized dealers at full, or close to full, suggested retail prices. We have arrangements with direct authorized dealers and distributors both in South Africa and internationally, from whom we commit to buying large quantities of goods throughout the year. Based upon the quantity we buy our suppliers sell us the watches at a only small margin above their cost.
DUE TO THE FACT THAT WE ARE UNAUTHORIZED DEALERS – THE MANUFACTURERS WILL NOT HONOR THEIR WARRANTY ON A WATCH BOUGHT THROUGH LUXURYTIME. IN PLACE LUXURYTIME OFFERS A WARRANTY THAT MIRRORS THE MANUFACTURER’S WARRANTY.
In the unlikely event that something goes wrong with your watch during the warranty period, the watch would need to be sent back to us for service. Upon inspection, if we determine that that the service required is a relatively simple fix such as a regulation, battery change or similar, we will have the watch serviced by one of our trusted independent watchmakers. We have contracted highly qualified independent watchmakers who are capable of correcting these relatively simple issues. In many instances our watchmakers are authorized repair centers for various high-end watch manufacturers, handling minor/simple corrections is definitely within their repertoire.