All our new watches come with a 24-month Luxurytime warranty from the date of sale.
All our pre-owned watches come with a 12-month Luxurytime warranty from the date of sale.
Luxurytime warrants all watches to be brand new, genuine and free of defects. Every watch description states the warranty period & if the watch warranty is covered by Luxurytime or manufacturer. Some watches will come with an International warranty card.
Luxurytime generally offers a 2 (two)-year warranty from the date of purchase - unless stated otherwise. The warranty covers malfunctions due to manufacturing & material defects, battery replacement & water resistance under regular use within the manufacturer specifications.
The warranty does not cover damages such as scratches, finish, crystals or glass, leather or f abric straps, damage due to excessive wear & tear, damage resulting from wear under conditions exceeding the watch manufacturer's water resistance limitations & damage due to physical and/or accidental abuse.
All warranty repairs must be handled directly through Luxurytime Watches opened or repaired by any other source will void all warranties. Luxurytime will cover all parts and labour or replace the watch at our discretion within the warranty period.
All warranty returns must have a Return Authorization No. (RA#). Please call 012 940 1055 prior to return for RA#. This number must be displayed on the outside of the box. A watch returned without authorization will be refused.
The customer must cover shipping & insurance costs for warranty returns to Luxurytime. Returns must be shipped via traceable courier, e.g. RAM Hand to hand courier services. Return shipment must be pre-paid and fully insured. Collect shipping will be refused. In case of loss or damages, customer is liable.
Repair Return Address:
Please phone us on 012 940 1055
In some circumstances Luxurytime, Is able to pass along a dealer stamped warranty card, in which case the watch will be covered by the manufacturers stated warranty.
When the manufacturer’s warranty is included with the watch, warranty service shall be handled directly between the consumer and the manufacturer. The watch will include a manufacturer’s original endorsed warranty card.
The Luxurytime warranty will not be in effect if the watch supplied to you comes with the original manufacturer warranty.